Security Equipment Failures

Why Things Seem To Go Wrong

Everyone has probably experienced a problem at one time or another when you set out to add or upgrade security systems.  Many times the issues may in fact be a communication issue between the end users and the installer.  The customer wants and expects one thing, but the vendor is not on the same page.

Communicate with your Security Vendors

In cases like this there seems to be a common denominator, and that often is the fact that the vendor does not understand their customer’s need.  This is either because the vendor is not clear on the end-users use of such systems, or is not listening.  Simply put, if you are not listening how can you understand?  If you have no idea what the customer is trying to accomplish, how can you know what they truly need?

Security Failures

I have personally seen this type of problem in many different cases.  One of the more substantial cases was where a system was designed by an engineer without ever conducting a site visit.  When the vendor arrived and started the install it was found that PTZ camera was being installed behind a very large tree.  Problem one!

Second, the installer just set out to install what was erroneously designed and had every intention of placing the camera there, even though he could clearly see it would be of no use to the client.  Sometimes is it as simple as climbing a ladder to see what the camera can see prior to designing and installing.

Security Due Diligence

When you retain the services of a security systems contractor be sure to ask the right questions.  Questions like; is there anyone on your team that has end-user experience?  Can you provide a list of your last ten customers so you can check references?  Will there be a site visit prior to the project going into the design phase?  If they answer no to these types of questions, or they are not clear, don’t be surprised if there are issues along the way.

If you do not have an experienced security professional on staff to review the scope of work, design, and the install, consider bringing in a security consultant that has the qualifications.  You need an advocate to look out for your interests, and insure the project is managed along the way and costs are in line with the industry standards.  By doing so you may avoid many of the same issues that others have faced, and save time and money from scope creep/change orders and so on.  Do it right the first time around!