Security Consultant Offers Business Security Tips
Businesses need to have firm policies on how employees will deal with aggressive customers.
Workplace Violence in Retail
Violence in the retail sector has increased. In the past the most a shoplifter might do when confronted was to run, or an angry customer might have just yelled a lot. However, now they are pulling knives or guns, or causing property damage in their fit of rage. Shoplifters seem to prefer to fight these days, verses getting arrested.
Security Training for Staff
Businesses need to take this into consideration and train their staff on how to handle a situation that escalates quickly, and especially when a weapon is introduced. Businesses can do little things to reduce their risks, such as train staff, and never put staff between an aggressive person and the exit door. If someone wants out bad enough they will be willing to do harm to an employee to get past them.
Retail Security Tips
- Removing all weapons and placing them in secure display cases
- Insure that employees have a safe distance between them and the customer at the checkout counter
- Train staff on how to react to a violent incident
- Train staff on how to deal with shoplifters and contacting the police
- Train staff on how to manage aggressive people
- Train staff how to spot danger before it happens
- Consider extra security during peak shopping events
There are numerous actions and training opportunities for businesses and their employees. If when you have team meetings anyone brings up a concern, take it serious and address it then with everyone. If one person has a concern, the chances are high that others share that same concern.
